FAQs

FAQ

Wish all your questions answered below.
If no, please feel free to contact us.We are very pleased to have your more queries.

Products

What are the contents of an gel ice pack?

For an gel ice pack, The principal ingredient(98%) is water. The remaining is Water-absorbing polymer. Water-absorbing polymer solidifies water. It’s often used for diapers.

 

 

Are the contents inside the gel pack poisonous?

The contents inside our gel packs are non-toxic with Acute Oral Toxicity Report, but it’s NOT meant to be consumed.

Why should I consider No Sweat Gel packs?

No Sweat Gel packs absorb moisture thus protecting the product being shipped from condensation that can occur during transit.

Does Ice bricks stay frozen longer then Flexible gel ice pack?

Possibly, but there are many shipping variables which determine length of time a ice brick or gel stays frozen. The primary advantage of our ice brick is the bricks ability to keep a consistent shape & they fit in tighter spaces.

What is the EPP insulation Box made of ?

EPP is the abbreviation of expanded polypropylene (Expanded polypropylene), which is the abbreviation of a new type of foam. EPP is a polypropylene plastic foam material. It is a highly crystalline polymer/gas composite material with excellent performance. With its unique and superior performance, it has become the fastest growing environmentally friendly new pressure-resistant buffer heat insulation material. EPP is also an environmentally friendly material that can be recycled.

what is the takeaway delivery bag made of ?

Although the appearance of a insulation takeaway delivery bag is no different from a regular thermal bag, there are actually significant differences in its internal structure and functional properties. From a functional perspective, a takeaway delivery bag is like a mobile "refrigerator". takeout insulation Delivery bags are usually made of 840D Oxford cloth waterproof fabric or 500D PVC, lined with pearl PE cotton throughout, and luxury aluminum foil inside,which is sturdy and stylish.
As the main structure of takeout insulation motorcycle delievery bags, food warehouses are usually composed of 3-5 layers of composite materials. Used for storing food during takeout delivery, inside the heat-resistant aluminum foil, it is insulated with pearl PE cotton and has both cold and hot insulation functions. If a takeaway insulation delivery bag does not have this function, it becomes a handbag.
The document pocket is a small bag on a food delivery insulation bag, specifically used to hold delivery notes, customer information, etc. For the convenience of the delivery staff, this small bag is usually located on the back side of the takeout delivery bag.
The insulation takeaway Delivery bags can be divided into:
1: Car type takeaway bag, could be used on motorcyle,bycycle,scooter etc.
2: Shoulder style takeaway bag, backpack insulation delivery bag.
3: Handheld delivery bag

Features

How long does your ice pack keep cold?

There are many variables that influence the performance of an ice pack, including:

The type of packaging being used – e.g. Ice bricks, no sweat ice packs, etc.

The origin and destination of the shipment.

The duration requirements for the package to remain in a specific temperature range.

The minimum and/or maximum temperature requirements throughout the duration of the shipment.

How long does it take to freeze a gel pack?

The time to freeze gel packs is dependent on the quantity and the type of freezer used. Individual packs can freeze as quickly as a few hours. Pallets quantities can take up to 28 days.

What‘s the difference between EPP insulation box and EPS BOX ?

1. First of all, there is a difference in material. The EPP insulation box is made of EPP foamed polypropylene material, and the general material of the foam box is mostly EPS material.
2. Secondly, the thermal insulation effect is different. The thermal insulation effect of the foam box is determined by the thermal conductivity of the material. The lower the thermal conductivity, the less heat can penetrate the material, and the better the thermal insulation effect will be. The EPP insulation box is made of EPP foam particles. According to the third-party test report, it can be seen that the thermal conductivity of EPP particles is about 0.030, while most of the foam boxes made of EPS, polyurethane, and polyethylene have a thermal conductivity of about 0.035. In comparison, the thermal insulation effect of the EPP incubator is better.
3. Again, it is the difference in environmental protection. The incubator made of EPP material can be recycled and reused, and it can be degraded naturally without causing white pollution. It is called "green" foam. The foam box foam made of eps, polyurethane, polyethylene and other materials is one of the sources of white pollution.
4. Finally, it is concluded that the EPS incubator is brittle in nature and easy to damage. It is mostly used for one-time use. It is used for short-term and short-distance refrigerated transportation. The heat preservation effect is average, and there are additives in the foaming process. 1. Incineration treatment will produce harmful gas, which is the main source of white pollution.
EPP insulation box. EPP has good thermal stability, excellent shock resistance, impact strength and toughness, suitable and soft surface, and superior performance. It is an ideal material for high-quality insulated boxes. The EPP incubators seen in the market are all foamed into one piece, no need for shell wrapping, the same size, low weight, can greatly reduce the weight load of transportation, and its own hardness and strength are sufficient to deal with various situations during transportation.

In addition, the EPP raw material itself is environmentally friendly food grade, which can be naturally degraded and harmless to the environment, and the foaming process is only a physical forming process without any additions. Therefore, the finished product of the EPP incubator is very suitable for food preservation, heat preservation and transportation, and can be recycled Reusable, very suitable for commercial purposes such as takeaway and cold chain logistics.

The quality of EPP foam insulation boxes also varies. The raw material selection, technology and experience of the EPP foam factory are all important factors that determine the quality of the product. In addition to the basic design of a good incubator, the product must have full foam particles, elasticity, good sealing, and no water seepage (good EPP raw materials will not have this problem).

How to choose takeaway insulation delivery bag?

Different catering companies should choose different styles of takeout insulation delivery bags.
Generally speaking, Chinese fast food is more suitable for motorcycle delivery bags, which have a large capacity, good balance, and the soup inside is not easy to spill.
Pizza restaurants can choose a combination of car and portable functions. After arriving at the destination, they can deliver the pizza upstairs to customers through a portable delivery bag. Burgers and fried chicken restaurants can choose backpack takeout bags because they do not involve liquids, making delivery more flexible. backpack takeout bags can directly reach customers, making it less likely to cause food pollution in the middle stage. The food does not come into contact with external air, and the insulation performance will also be better.
In short, different restaurants should choose their own takeout bags according to their actual situation.
So when making a purchase, please be sure to choose well-known production companies and environmentally friendly and non-toxic products. By distinguishing color and quality, you can easily distinguish the quality of the product

Application

Can your ice packs be used on body parts?

Our products are engineered to bring cold for the ambient. They can be applied both for food and pharmaceuticals related occasions.

What products is your insulation packaging suitable for?

Our range of insulated packaging materials are suitable for the shipment of all temperature-sensitive products. Some of the products and industries we serve include:

Food: meat, poultry, fish, chocolate, ice cream, smoothies, groceries, herbs & plants, meal kits, baby food
Drink: wine, beer, champagne, juices  (view our food packaging products)
Pharmaceutical: insulin, IV medicines, blood products, veterinary medicines
Industrial: chemical mixtures, bonding agents, diagnostic reagents
Cleaning & cosmetics: Detergents, shampoo, toothpaste, mouthwash

How do I choose the best packaging for my products?

As each temperature-sensitive product packaging application is unique; you can check our home page “solution” for reference,or call or email us today for specific recommendations for reliably protecting your product shipments.

Where can EPP insulation boxes be used?

EPP insulated boxes are mainly used for cold chain transportation, takeaway delivery, outdoor camping, household insulation, car insulation, and other scenarios. They can be insulated and protected from freezing in winter and heat in summer, providing long-lasting insulation, cold preservation, and preservation to delay food spoilage.

Customer support

Can I include my own company logo on the packaging?

Yes. Custom printing and designs are available. Certain minimums and additional costs may apply. Your sales associate can provide more detailed information.

What if the products I purchase don't work for my application?

We try our best to guarantee 100% customer satisfaction.

Most of the time, we recommend testing our products prior to purchase. We will gladly provide samples for testing at no charge to ensure, in advance, that our packaging will meet the requirements of your particular application.

Recycle

Can I reuse ice packs?

You can reuse the hard types. You cannot reuse the soft type if the package is ripped.

How can I throw away ice packs?

Disposal methods differ depending on administrations. Please check with your local authority. It’s usually the same way as diapers.

Ten Questions and Answers on Insulated Boxes

1. Are the materials used in your incubators environmentally friendly? Is it harmful to the environment?

A: Our incubator shell is made of recyclable high-density polyethylene (HDPE) material, and the inner layer is environmentally friendly polyurethane (PU) foam. These materials have passed strict environmental testing and comply with the requirements of the EU RoHS directive and REACH regulations, ensuring that they are non-toxic and harmless during use and are harmless to the environment.

2. How long is the service life of the incubator?

Answer: Under normal use conditions, the incubator can be recycled more than 150 times. We conduct detailed durability testing to ensure the product maintains its insulation properties and structural integrity over long periods of use.

3. How long can the incubator keep the temperature low?

A: According to our test data, the incubator can keep the internal temperature below 5℃ for up to 48 hours at room temperature (25℃). This makes it ideal for transportation needs such as food and pharmaceuticals that require strict temperature control.

4. What is the recycling process for insulated boxes?

A: Our incubators are fully recyclable. After use, customers can send the insulated box to our designated recycling point, and we will reprocess and reuse it to reduce environmental burden and promote a circular economy.

5. Is the insulated box easily damaged during transportation?

Answer: Our insulated boxes have undergone strict mechanical impact testing, and the breakage rate is less than 0.3%. The product design is sturdy and durable, and can effectively cope with various impacts that may be encountered during transportation.

6. How much carbon emissions can you help us reduce by using your incubators?

A: Compared with traditional disposable incubators, our incubators can reduce carbon emissions by approximately 25% throughout their life cycle. Through optimized design and recycling, we are committed to helping our customers achieve greener transportation solutions.

7. Are your insulated boxes suitable for international shipping?

Answer: Yes, our insulated boxes are designed to comply with international transportation standards, have excellent insulation performance and durability, and are suitable for long-term, high-standard international cold chain transportation needs.

8. Can the insulated box be customized according to customer needs?

Answer: We provide customized services and adjust the size, material and design of the insulated box according to the specific needs of customers to ensure the best transportation effect and user experience.

9. What certifications have your incubators passed?

Answer: Our insulated boxes have passed the testing and certification of the EU RoHS directive and REACH regulations, ensuring that the products comply with international standards in terms of environmental protection, safety and quality.

10. If we use your insulated box, will there be professional after-sales service support?

A: Of course, we provide comprehensive after-sales service support to all customers. Our sales and technical support teams are ready to answer your questions, provide technical support, and assist with any usage issues to ensure you have worry-free use.

Common Problems And Solutions During The Use Of Ice Packs

Ice pack is a commonly used cooling tool, widely used in sports injuries, fever cooling, food preservation and other occasions. Although ice packs are very convenient, you may encounter some problems during use. The following are common problems and solutions when using ice packs:

1. Ice pack breaks or leaks:

- Problem: Ice packs may break during use or storage, causing contents to leak.

- Solution: Purchase ice packs of reliable quality and avoid excessive squeezing or impact when using them. When storing, it should be placed in a dry and cool place to avoid contact with sharp objects.

2. The cooling effect is not long-lasting:

- Problem: The cooling effect of some ice packs does not last long, especially in environments with higher outside temperatures.

- Solution: Choose ice packs made of high-performance phase change materials, which can provide longer cooling. At the same time, you can consider using multiple ice packs at the same time, or pre-cooling items to extend the cooling time.

3. Skin discomfort caused by too low cooling temperature:

- Problem: Applying an ice pack directly to the skin for an extended period of time may cause low-temperature burns.

- Solution: When using an ice pack, add a layer of cloth between the ice pack and the skin or use a special protective cover to prevent the ice pack from directly contacting the skin and causing damage.

4. Poor reusability:

- Problem: Some disposable ice packs cannot be reused, are not environmentally friendly and are costly.

- Solution: Choose reusable ice packs, which typically feature sturdier materials and recycled coolant. After use, it should be cleaned according to the instructions and stored correctly.

By paying attention to these common issues and taking the appropriate precautions, you can use ice packs more safely and effectively.

FAQ And Solutions For Cold Chain Transportation

Cold chain transportation is a logistics system that ensures that temperature-sensitive products, such as food, pharmaceuticals, and chemicals, maintain a specific temperature during transportation. This mode of transportation comes with its own set of challenges, some common problems and their solutions are listed below:

1. Temperature fluctuation:

- Problem: Temperature control is unstable, possibly caused by changes in outside temperature or poor performance of the refrigeration equipment.

- Solution: Use high-quality refrigeration equipment and perform regular maintenance inspections. Use an intelligent temperature monitoring system to track temperature changes in real time to ensure that products are always within the ideal temperature range.

2. Energy dependence:

- Problem: Cold chain equipment often relies on a continuous power supply, and power outages or equipment failures can lead to serious consequences.

- Solution: Install a backup generator or use passive cooling technology with good insulation properties such as phase change materials to reduce dependence on external power.

3. Logistics efficiency:

- Problem: Cold chain transportation costs are high and has strict requirements on transportation routes and time.

- Solution: Optimize logistics routes and reduce unnecessary transshipments and waiting times. Use logistics management software for efficient scheduling and real-time tracking.

4. Product integrity:

- Problem: Products may become physically damaged or contaminated during loading, transportation, and unloading.

- Solution: Improve packaging design to ensure packaging materials can provide adequate protection and insulation. Train employees to increase their awareness of the importance of the cold chain.

5. Compliance with regulations:

- Question: Different countries and regions have different regulatory requirements for the transportation and storage of cold chain products.

- Solution: Be familiar with and comply with the relevant regulations of the target market and ensure that all operations comply with legal requirements.

6. Cross-border issues:

- Problem: During cross-border or cross-border transportation, you may encounter problems such as delays in customs clearance.

- Solution: Prepare all necessary documents and permits in advance, and establish a good communication and coordination mechanism with customs.

By taking the above measures, some common problems during cold chain transportation can be effectively solved and product quality and safety can be guaranteed.