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F A Q

Wish all your questions answered below.
If no, please feel free to contact us. We are very pleased to have your more queries.

Products

What are the contents of a gel ice pack?

Our gel ice packs contain a non-toxic, food-grade gel made primarily of water and a super absorbent polymer (SAP). This gel is designed to maintain low temperatures for extended periods while being safe for use with food and pharmaceutical products.

Are the contents inside the gel pack poisonous?

لا, the contents of our gel packs are non-toxic and safe. However, they are not intended for consumption. If accidentally ingested, please consult a medical professional.

Why should I consider No Sweat Gel packs?

No Sweat Gel packs are designed to minimize condensation, keeping your packaging dry and preventing moisture damage to your products during transportation.

Does Ice bricks stay frozen longer than Flexible gel ice pack?

Yes, ice bricks typically stay frozen longer than flexible gel packs due to their higher mass and density. However, flexible gel packs offer better conformability and are ideal for wrapping around products.

What is the EPP insulation Box made of?

إي بي بي (Expanded Polypropylene) insulation boxes are made from a highly versatile closed-cell bead foam. EPP offers excellent thermal insulation, impact resistance, and is 100% recyclable.

What is the takeaway delivery bag made of?

Our takeaway delivery bags are made from high-quality insulated materials including EPE foam, aluminum foil lining, and durable Oxford cloth exterior for maximum thermal retention and durability.

Features

How long does your ice pack keep cold?

Our ice packs can maintain cold temperatures for 24-72 hours depending on the product type, ambient temperature, and insulation used. Our premium pharmaceutical-grade solutions can maintain temperature for up to 120 ساعات.

How long does it take to freeze a gel pack?

Most gel packs require 24-48 hours in a standard freezer (-18درجة مئوية) to fully freeze. For best results, we recommend freezing for at least 24 hours before use.

What’s the difference between EPP insulation box and EPS BOX?

إي بي بي (Expanded Polypropylene) is more durable, reusable, and environmentally friendly compared to EPS (Expanded Polystyrene/Styrofoam). EPP offers better impact resistance and can be recycled, while EPS is more cost-effective for single-use applications.

How to choose takeaway insulation delivery bag?

Consider factors such as size requirements, insulation thickness, waterproof features, carrying comfort, and durability. We offer various sizes and configurations to meet different delivery needs.

Application

Can your ice packs be used on body parts?

Yes, our gel ice packs can be used for personal cooling and minor injury treatment. However, always wrap the ice pack in a cloth to prevent direct skin contact and limit application to 15-20 minutes at a time.

What products is your insulation packaging suitable for?

Our insulation packaging is suitable for a wide range of temperature-sensitive products including fresh food, frozen food, dairy products, seafood, meat, pharmaceuticals, vaccines, biologics, and other temperature-sensitive items.

How do I choose the best packaging for my products?

The best packaging depends on your specific requirements including temperature range, transit time, product sensitivity, and budget. Contact our team for a customized solution tailored to your needs.

Where can EPP insulation boxes be used?

EPP insulation boxes are versatile and can be used for food delivery, pharmaceutical transport, vaccine storage, fresh produce shipping, and any application requiring temperature control during transit.

Customer Support

Can I include my own company logo on the packaging?

Yes, we offer custom branding services. You can add your company logo, colors, and other branding elements to our packaging products. Minimum order quantities may apply.

What if the products I purchase don’t work for my application?

We offer product consultation before purchase to ensure you select the right solution. If you’re not satisfied, please contact our customer service team to discuss alternatives or returns within our policy guidelines.

Recycle

Can I reuse ice packs?

Yes, our ice packs are designed for multiple uses. Simply refreeze them after each use. With proper care, our gel packs can be reused hundreds of times.

How can I throw away ice packs?

Our gel packs can be disposed of in regular trash. Cut open the pack and dispose of the gel in the trash (not down the drain). The plastic outer can be recycled where facilities exist.

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